Return & Replacement Policy

1. Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not the item you ordered, please report it within 48 hours of delivery so we can help. To process a return or replacement, we may ask you for:

• your order number;
• clear photos or an unboxing video showing the issue and the product packaging; and
• the item in its original condition with all tags and packaging.

2. Wrong item delivered

If you received an incorrect product, you may request a return within 2 days of delivery, provided the item is unused and in its original packaging. We will arrange a replacement with the correct item or a refund.

3. How returns are collected

Where a return is approved, we will arrange a reverse pickup through our courier partner wherever the service is available, or share return instructions by email. Once the returned item reaches us and passes a quality check, we initiate the replacement or refund as per our Refund & Cancellation Policy.

4. Items that cannot be returned

For hygiene, safety, and practical reasons, some products are not eligible for return unless they are damaged, defective, or wrong, including:

• innerwear, lingerie, and socks;
• beauty, personal-care, and cosmetic items once opened or used;
• items marked “non-returnable” on the product page; and
• products returned without original packaging, tags, or accessories, or that show signs of use or damage caused after delivery.

5. Replacements

Subject to stock, we will replace an eligible item with the same product. If a replacement is unavailable, we will offer a refund instead, as per our Refund & Cancellation Policy.

6. Conditions

• Returns reported after the applicable window, or for reasons other than damage/defect/wrong item, may not be accepted.
• Products must be returned in the same condition in which they were received.
• We reserve the right to decline a return that does not meet these conditions or where misuse or abuse of the policy is suspected.

7. How to start a return

Email baliram2506yadav@gmail.com or call +91 99253 32228 (Monday–Saturday, 10:00 AM – 6:00 PM IST) with your order number and details, or use our Contact page.