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Free delivery on orders over ₹399 · Cash on Delivery available

Under ₹999

Refund & Cancellation Policy

Last updated: 20 July 2026

This policy explains when and how you can cancel an order with Under ₹999 (operated by NAIDOO LIFEWAYS PRIVATE LIMITED) and how refunds are processed. It should be read together with our Return & Replacement Policy and Shipping Policy.

1. Order cancellation

  • Before dispatch: you may request cancellation of an order before it is dispatched by contacting us at baliram2506yadav@gmail.com with your order number. If the order has not yet been handed to the courier, we will cancel it and refund any amount paid.
  • After dispatch: once an order has been dispatched, it can no longer be cancelled. If you no longer want it, you may refuse the delivery or follow our Return & Replacement Policy where applicable.
  • Cash on Delivery orders that are repeatedly refused or left undelivered may affect eligibility for COD on future orders.

2. Cancellations by us

We may cancel an order (including after confirmation) if the product is out of stock, the delivery address is not serviceable, there is a pricing or listing error, or we suspect fraudulent or abusive activity. Where we cancel a prepaid order, you will receive a full refund of the amount paid, processed within 10 working days.

3. When you are eligible for a refund

You are eligible for a refund when:

  • we cancel your order for any of the reasons above;
  • you received a damaged, defective, or wrong item and a return has been approved under our Return & Replacement Policy; or
  • a prepaid order could not be delivered and is returned to us.

4. Refund method

  • Prepaid orders (UPI, card, net banking via Razorpay) are refunded to the original payment method.
  • Cash on Delivery orders are refunded to a bank account or UPI ID that you provide, since no online payment was made.

5. Refund timelines

Once a refund is approved, we initiate it promptly. Refunds are generally completed within 10 working days of approval (for return-related refunds, after the returned item passes our quality check). The time for the amount to reflect in your account depends on your bank or payment provider.

6. Deductions

Where a prepaid order is refused at delivery without a valid reason (for example, the product is not damaged, defective, or wrong), applicable shipping and return-shipping charges may be deducted from the refund. For orders that qualified for free shipping, the actual shipping cost we incurred may be adjusted in such cases.

7. How to request a cancellation or refund

Email baliram2506yadav@gmail.com or call +91 99253 32228 (Monday–Saturday, 10:00 AM – 6:00 PM IST) with your order number and details. For any unresolved concern, you may contact our Grievance Officer via our Contact page.